Operations Manager Erikshjälpen Second Hand Norrköping

Description of the project

As Operations Manager, you are responsible for leading and further developing the store’s day-to-day operations. You have overall responsibility for operations, staff, finances, workplace safety, and organisational development in line with Erikshjälpen’s social, economic, and environmental goals.

The role combines operational, administrative, and strategic responsibilities. You will represent the organization in external settings and build long-term relationships with customers, donors, partners, and government agencies, such as the Swedish Public Employment Service, the Swedish Social Insurance Agency, and the Swedish Probation Service. The store in Norrköping is operated in close collaboration with the Pentecostal Church in Norrköping.

An important part of the mission is to create a safe, inclusive, and supportive work environment for everyone involved in the organization, whether they are employees, volunteers, or participants in various government programs. You work to ensure that every individual has the opportunity to grow, contribute, and thrive.

Examples of work tasks:

• Ensure an efficient flow of goods from receipt of donations to sale.
• Develop procedures, processes, and work methods that strengthen the organization.
• Promote collaboration, job satisfaction, and a positive work environment.
• Collaborate with the Pentecostal Church’s Store Council and other external partners.
• Monitor the organization's performance and help ensure that established goals are achieved.

We are looking for someone who:

• has experience leading employees and operations, preferably in retail or specialty retail
• has a strong understanding of finance and experience with budgeting, performance monitoring, and operational management
• has post-secondary education in, for example, economics/business, leadership, or social work, or another background that the employer considers equivalent
• shares Erikshjälpen’s core values, which are based on Erik’s spirit, the UN Convention on the Rights of the Child, and a Christian view of humanity
• have a B driving license.

It is an advantage if you have:

• experience working in the secondhand industry and/or appraising items
• experience working with people with special needs.

To succeed in this role, we believe you should:

• builds trusting relationships and communicates clearly with people in various life situations and with different ways of functioning
• takes responsibility, works in an organized manner, and drives the work forward
• has the ability to organize, prioritize, and provide clarity
• sees opportunities and finds solutions even in complex situations
• leads with confidence and adapts your leadership style to each person's unique circumstances
• inspires others to grow and learn through a positive attitude.

We offer you

As an employee at Erikshjälpen, you get to work in an organization where you, together with a committed team and colleagues all over the world, work to promote children's rights in Sweden and in the world, by generating funds for social and humanitarian interventions. By promoting and developing the reuse of used goods, you will contribute to sustainable development and a more efficient use of the earth's resources. You also become part of a broad social community, as Erikshjälpen Second Hand's stores provide meaningful employment for employees, volunteers and interns.

We are committed to ensuring that our employees have a good work-life balance. We offer our employees a wellness allowance of 2000 Swedish kronor (SEK) per year.

As an employee, you are covered by the collective agreement for civil servants signed between Fremia and Unionen.

As an employee with us, you have the opportunity to help make a difference—for a future where children’s dreams come true. We welcome applicants with diverse experiences and backgrounds and value diversity in all its forms.

Terms and conditions

Type of employment: Permanent employment, with a six-month probationary period.

Scope: Full-time

Access: According to agreement

Apply for the position by November 8.

Contact us

If you would like to learn more about the position, please feel free to contact Regional Manager Hanna Hägg
Email: hanna.hagg@erikshjalpen.se

We kindly decline any contact with advertisers and recruitment agencies.