How we work with quality assurance
Monitoring and accountability
Erikshjälpen is audited annually by Swedish Fundraising Control for safe giving. We are members of Giva Sverige and have a 90 account. We have been awarded Giva Sweden's quality seal Tryggt givande, which means that we meet all the requirements of their quality code, and are reviewed by an authorized auditor. The label stands for quality, professionalism and transparency as well as ethical fundraising of gifts.
Monitoring and accountability
Quality assured interventions and partners
For all our projects, there is a special agreement between Erikshjälpen and our partners. In the agreement, we decide how the money will be used and how the work will be reported and reviewed. We regularly follow up on the work in the projects to ensure where the money goes. Payments are split so that we can act quickly if problems arise. If the project is funded by a third party, such as Sida, the Swedish Mission Council or Radiohjälpen, they are informed of the event.
Each partner provides its own reports on the progress of the projects. Erikshjälpens Regional offices and program advisors are also in close contact with our partners during the work.
quality assurance Humanitarian interventions
Our CHS self-assessment process is verified by the CHS Alliance
To ensure that our humanitarian work is of high quality and accountable, since 2023 we have been a member of the CHS Alliance - a global network working to uphold a global standard for quality and accountability in humanitarian work: the Core Humanitarian Standard on Quality and Accountability (CHS). Our CHS self-assessment process is verified by the CHS Alliance.
Policies and guidelines
To ensure that our work is of high quality and conducted in a responsible manner, we have both internal guidelines and adopted policies. Our guidelines provide guidance for day-to-day work, while our policies are governing documents decided by our Board of Directors.
To ensure that our work is carried out in a responsible and high-quality manner, we have both internal guidelines and adopted policies. Our guidelines guide us in our day-to-day work, while our policies are governing documents set by our Board of Directors.
In our Document room you can consult important documents, such as our Anti-Corruption Policy, our Child Safety and Protection Policy and our Code of Conduct Policy.
Document room
The possibility to report shortcomings
To ensure high quality and responsible operations, we take Feedback and complaints very seriously. If you notice any shortcomings in our operations or those of our partners, you can report them, either directly to us or on the Feedback and complaints page
We also offer the possibility of Whistle blowing where workers, volunteers and trainees can report violations and serious wrongdoings that are of such a nature that it is in the public interest that they are detected and stopped.
By listening and acting on reported shortcomings, we can continue to develop our work and ensure that we live up to our values.
Published: 31 January 2025
Listening 