Feedback and complaint
Listening Here you will find information on how to submit feedback and complaints to Erikshjälpen and our departments.
Feedback
Feedback can concern anything within Erikshjälpen or Erikshjälpen Second Hand's activities, both positive and negative. For example, it can be praise or suggestions for improvement. Feedback is submitted directly to the department to which the matter relates.
About Erikshjälpen as a whole
If you have feedback about Erikshjälpen as a whole, you can contact Customer Service.
Second Hand shop
If your feedback concerns one of our second-hand shops, please contact the shop in question.
Donor services
If you have feedback on sponsorship, gifts and other donations to Erikshjälpen, you can contact Donor services.
Interventions in Sweden
Please contact Program Department Sweden if you have feedback regarding Erikshjälpen Framtidsverkstad, Football For All Global or Erikshjälpen Rafiki.
Erikshjälpen International
Contact the International Programs Department if you have feedback about our international activities Erik's Development Partner.
Complaints
A complaint is intended to draw our attention to shortcomings in our operations and those of our partners. It may concern deviations, or suspected deviations, from agreements, guidelines and policies.
Complaints can be submitted directly to an organization or reported via the Complaints Form.
Whistle blowing
By taking advantage of the opportunity for whistle blowing workers, volunteers and trainees in work-related contexts can report violations and serious misconduct that are of such a nature that the public has an interest in their detection and stopping.
Published: 12 August 2025
