Policy for Feedback, Complaints and Whistleblowing is our policy for feedback, complaint and Whistle blowing in English. The policy describes how feedback, complaint and whistleblowing alarms can be reported within Erikshjälpen and how reported cases are handled.
Approved by the Board of Erikshjälpen 2025-05-22.
The policy applies to all of Erikshjälpen, that is, the second-hand business and the children's rights organization in both Sweden and internationally.
Approved by the Board of Erikshjälpen 2025-05-22.
The policy applies to all of Erikshjälpen, that is, the second-hand business and the children's rights organization in both Sweden and internationally.
Content
1. introduction and purpose
This policy describes how feedback, complaints, and whistleblowing matters can be reported within ERIKS development partner and ERIKS Second Hand (hereafter ERIKS) and how reported cases are handled. Feedback, complaints, and whistleblowing represent three different levels of severity, where feedback can be both positive and negative, complaints aim to highlight deficiencies in the operations, and whistleblowing aims to alert about serious misconduct. These three types of cases will be described more in detail in chapters 2-4 of this policy.
ERIKS works to ensure that children's rights are respected, protected, and fulfilled in Sweden and around the world. We have a zero-tolerance towards discrimination, all forms of abuse, sexual exploitation, and sexual harassment. We strive to be transparent and responsible in managing the donations we receive and work preventively regarding anti-corruption. Our approaches are described in our Child Safeguarding Policy, our Code of Conduct, and our Anti-corruption Policy.
ERIKS encourages the reporting of both improvement suggestions and misconducts in order to improve quality and address any deficiencies in our operations in Sweden and in our other program countries. The purpose of this policy is to create a safe and open environment where transparent procedures ensure that all feedback, complaints, and whistleblowing matters are treated seriously, fairly, and confidentially, and with respect for the individuals involved.
Provisions on whistleblowing in this policy are based on the rights and obligations stipulated in the Swedish law (2021:890) on the protection of persons who report misconduct (the "Whistleblower Act"). The law is based on the EU Whistleblower Directive. When a whistleblowing matter occurs outside the EU, consideration will also be given to the specific legal requirements of that country.
2. feedback
2.1. What is considered as feedback?
Feedback can concern anything within ERIKS´ operations, both positive and negative. It can include praise or suggestions for improvement.
2.2 Who can submit feedback?
Anyone who comes in contact with ERIKS can submit feedback, including participants such as children and parents/caregivers in our programs.
2.3. How to submit feedback?
Feedback is submitted directly to the relevant department or operation. Contact information can be found on our website.
2.4 Who handles feedback?
Feedback is primarily handled within the relevant department or operation. If necessary, higher-level manager may be involved. When deemed relevant, the feedback can be handled as a complaint, as described below.
3. complaints
3.4 What is considered a complaint?
A complaint is intended to draw attention to deficiencies in our operations and the operations of our partner organizations. It may concern deviations from, or suspicions of deviations from, agreements, guidelines, and policies. For example, a complaint may involve unethical behavior in any of our operations or among our partner organizations, but it is not considered to be as severe as a whistleblowing, i.e., it is not of such a nature that the public has an interest in it being exposed and stopped (see further information on whistleblowing in section 4 below).
Incidents related to an individual employee's work environment are reported as an incident or work-related injury directly to the immediate manager.
Opinions regarding goods in our Second Hand stores are handled as feedback and submitted directly to the relevant store.
3.5 Who can file a complaint?
Anyone who comes in contact with ERIKS can make a complaint. This includes employees, volunteers, interns, partner organizations and their employees, donors, and customers. It also includes right-holders and their parents/caretakers in our programs.
3.6 How can a complaint be reported?
Complaints are reported through a form on our website (erikshjalpen.se). To enable us to act on incoming complaints, it is preferable to specify which operation or store to which the case relates. A complaint can also be reported to complaints@eriksdevelopment.org or directly to a manager or employee at ERIKS. The recipient of the complaint can then enter the information into the website form.
We also ensure that we in our Programme initiatives have easily accessible ways for children and parents to file a complaint and that our international partner organizations have their own policies and systems for handling complaints. Reporting channels should be accessible and adapted to the local context and rights holders in our work.
If a partner organization within our international programmes receives a complaint, the Regional Office can support the partner upon request. The complaint will then be reported through ERIKS complaint form.
Reporting regarding deviations from our Child Safeguarding Policy should be done promptly, if possible within 24 hours. Internationally, reporting is done according to what has been established in the partnership agreement.
3.7 Who receives the reported complaints?
Reported complaints are received by the relevant quality control group, based on the department or operation to which the case relates. There are quality control groups for different parts of the operations, including Second Hand, programme operations in Sweden, international programmes operations, and general matters relating to the organization. The groups consist of department managers and, in some cases, controllers and/or coordinators. If necessary, other functions can be involved, such as Child Protection/Safeguarding Representatives, CFO, or HR manager. If the case concerns someone in the quality control group, the next higher-level manager or relevant board or external party will be involved.
4. whistleblowing
The Swedish Act (2021:890) on the protection of persons who report misconduct ("whistleblower law") describes the rights and obligations of whistleblowers. The law is based on the EU whistleblower directive. Whistleblowers must not be hindered from reporting misconduct and must be protected against retaliation. Below is a description of how ERIKS handles whistleblowing. ERIKS HR department can provide more details on the whistleblower law if needed.
4.1 What is considered a whistleblowing?
Whistleblowing is meant to alert an organization of serious misconduct that is of such a nature that the public has an interest in it being exposed and stopped.
Whistleblowing should concern misconduct that has occurred or is most likely to occur in the organization in which the reporting person is/has been/may become active, or in another organization that the reporting person is or has been in contact with through their work. The whistleblower must have reasonable grounds to believe that the information about misconduct was true at the time of reporting in order to be covered by protection measures in relation to a whistleblower.
Whistleblower alerts may, for example, relate to:
- Unethical behavior; such as violations of our code of conduct
- Corruption and financial irregularities, such as bribery, unfair competition, money laundering, and fraud
- Crimes related to health and safety, such as workplace safety violations or offenses
- Environmental crimes; such as illegal handling of hazardous waste
- Privacy breaches; such as improper use of personal data
Deviations related to the above categories that are not deemed to be so serious that the public has an interest in it being exposed and stopped can instead be reported as complaints (see section 3 above). Information that only concerns an individual employee's own work or employment relationship is normally not covered by the whistleblower legislation and should instead be raised with the immediate manager, HR or the local trade union if there is one.
4.2 Who can report a whistleblowing matter?
A whistleblower is protected by whistleblower legislation if they, in a work-related context, have become aware of or obtained information about misconduct and report it. The whistleblower must also belong to one of the following categories:
- Employees (including temporary staff and employees of partners/contractors/suppliers)
- Job seekers
- Self-employed individuals
- Persons who are part of an organization's management or supervisory body
- Interns
- Volunteers
Persons who have belonged to any of the listed categories when they became aware of the information are also covered by protection measures in relation to a whistleblower.
In addition to the whistleblower, persons who assist the whistleblower in reporting, persons connected to the reporting person, and legal entities owned, worked for, or otherwise connected to the reporting person are also protected.
4.3 How to report whistleblowing matters?
There are four reporting channels for whistleblowing within ERIKS:
- Through a form on erikshjalpen.se
- Through email to visselblasning@erikshjalpen.se or whistleblowing@eriksdevelopment.org
- Through phone to the responsible recipient of reports
- Through a personal meeting with the responsible recipient of reports if requested via email or phone.
Form and contact information for the responsible recipients of reports can be found on erikshjalpen.se.
Whistleblowing forms guarantee anonymity if the whistleblower does not provide any personal information in the form.
Regardless of the channel you choose, your report should include the following information:
- If your case concerns a specific store, it is desirable to specify which store.
- Describe the misconduct you want to report.
- When did the misconduct occur? Is it still ongoing?
- Who are the individuals involved?
- Are there any documentation or other evidence?
- Have you taken any other actions regarding the misconduct?
- Are you available for additional questions to facilitate the investigation of the case?
- Name and contact information of the informant (optional).
Reporting regarding deviations from our Child Safeguarding Policy should be done promptly, if possible, within 24 hours. Internationally, reporting is done according to what has been established in the partnership agreement. If a partner organization within our international programmes wishes to do so, the Regional Office can support the reporting of whistleblowing cases to ERIKS.
4.4 Who are the responsible recipients of whistleblower reports?
ERIKS HR manager and a designated HR specialist are the responsible recipients of reports on misconduct. They are also the ones who receive reports through the whistleblowing form on erikshjalpen.se as well as the email address visselblasning@erikshjalpen.se and whistleblowing@eriksdevelopment.org.
If the HR manager or the designated HR specialist is directly involved in the reported misconduct, the report can also be made to the highest operational manager, ERIKS Secretary-General, or the Chairman of the Board. Contact information can be found on erikshjalpen.se and eriksdevelopment.org.
The designated recipients of reports have the mandate to handle and investigate incoming reports independently and autonomously. In order to investigate and address the misconduct, additional individuals may need to be involved, and access to any personal information will be limited to what each person needs to fulfil their duties. The person handling a whistleblower case must not unlawfully disclose information that could reveal the identity of the reporting person, or any other individual involved in the case.
5 Complaints and whistleblowing regarding partner organizations
ERIKS collaborates with local partner organizations to implement children's rights initiatives. According to ERIKS' Project Agreement, the partner organization is committing to work to prevent, detect and identify any illegal action or misuse of funds.
ERIKS accepts complaints and whistleblowing regarding local partner organizations and their employees but also encourages partners to develop their own complaint handling systems to enhance accessibility and transparency in project areas. Reporting channels should be accessible and adapted to the local context and rights holders in our work.
6. can I report anonymously?
When you report a complaint or whistleblowing matter through the form on our website, you can choose to remain anonymous. However, we encourage you to provide your name and contact information so that we can investigate the incident and address it properly, and you can receive feedback on the actions taken. Even when personal information is provided, it is handled confidentially, meaning that the information is only accessible to individuals who are authorized to access it.
7 Principles for handling cases:
When handling cases, we work according to these principles.
- Accessibility - ERIKS has easily accessible ways to report misconduct. This also includes a complaint reporting system tailored for children.
- Transparency - ERIKS strives for openness and transparency in all aspects of the organization. This increases the possibility of scrutiny and ensures that any irregularities are addressed in a secure manner.
- Accountability - ERIKS aims to have clarity in mandates and responsibilities, as well as structures and systems to trace mistakes and intentional errors. Individuals who have responsibilities within the organization should be held accountable for their actions.
- Confidentiality - The information in reported cases is only shared with individuals who are authorized to access it. Access to personal information is limited to what each person needs to fulfill their duties.
- Security and protection - ERIKS places great importance on guaranteeing the security and protection of those who report misconduct or have been subjected to any irregularities related to our operations.
- Non-retaliation - Those who raise complaints or report whistleblowing matters should not face any form of retaliation, reprisals, or negative consequences as a result of their reporting.
- Objectivity - The persons handling cases strive to handle them professionally and conduct as objective investigations as possible.
- Right to appeal - ERIKS offers the right to appeal when a case has not been handled as expected.
8. procedure for handling complaints and whistleblowing matters
Below is a description of the procedure following an incoming case. In all steps, the principles outlined in section 7 are followed.
8.1 Reception
Cases reported through the website forms are directly entered into a case management system and assigned a category for the specific type of case. The case is given a reference number. Only authorized individuals have access to the specific categories. If the case is reported verbally, the reporter and recipient can jointly fill out the form.
This specifically applies to whistleblowing matters:
In the case of verbal whistleblower reports, the recipient should document the report. This can be done through a recording if the reporter consents to it, or by creating a written document. The reporting person should be given the opportunity to review, correct, and approve the written record through their signature. A case is created in the case management system where documentation is stored.
The recipient sends confirmation that the whistleblowing matter has been received within seven days of receiving it, unless the reporting person has waived confirmation or the recipient has reason to believe that a confirmation would reveal the person's identity.
8.2 Investigation
The case is investigated by the designated recipients. Additional individuals may be involved, when necessary, but the number of individuals involved should always be kept to a minimum.
Whistleblowing matters are investigated to determine their accuracy.
All whistleblowing matters and complaints containing sensitive information, such as allegations of gross misconduct, corruption, sexual exploitation and abuse, harassment, and assault, are investigated with special discretion and protection for the affected individuals.
If it is determined that the investigation can better be handled by an external party - for example, due to conflicts of interest, credibility reasons, or the need for expertise - such a party will be engaged.
If the case involves a failure to comply with our Child Safeguarding Policy and if the case involves children, action should always be taken promptly. If necessary, ERIKS Child Protection/Safeguarding Representative may be involved in the investigation.
Serious matters are promptly reported to the Secretary General of ERIKS and/or the Executive Director of ERIKS Second Hand. They determine whether to inform the boards.
If the case is deemed to be serious enough to pose a risk of an organizational crisis, the crisis management group will be involved, and handling will be done according to the established crisis management plan.
8.3 Actions
The recipients will decide on any necessary actions based on the results of the investigation. If needed, other functions will be involved to carry out necessary actions. Even in this case, discretion is observed and personal data is protected.
If there is suspicion that a child is in danger, a report of concern should be made to Social Services in countries where this is possible. Further details can be found in the Guidelines for Child Safeguarding, appendix 2.
If the case involves a criminal offense, it should be reported to the nearest police authority. Before making a report, the immediate manager should be contacted.
The recipients will follow up to ensure that the decided actions are implemented.
8.4 Feedback
If the reporter has chosen not to remain anonymous, the recipients will ensure that the reporter receives feedback on their case, preferably on an ongoing basis throughout the process when possible.
In the case of whistleblowing, confirmation of receipt should be provided within 7 days. The actions taken and the reasons for them should be communicated to the whistleblower within 3 months if they can be reached and wish to receive feedback.
Regardless of the type of case, our goal is to provide feedback as soon as possible, but no later than within one month.
8.5 Reporting, Evaluation, Control and Deletion
All incoming cases that are deemed to be of high severity will be communicated to the management and the board. Reporting will be done in an anonymized format when appropriate.
Once a year, cases and actions will be compiled and reported to the management and, when appropriate, the board, also in an anonymized format. In conjunction with the compilation, an evaluation of the process for handling incoming cases will be conducted, and any identified improvements will be implemented.
To ensure that whistleblowing cases are properly handled by the designated recipients, a quarterly review is carried out by the Secretary General or the Executive Director, who reviews all cases received in the previous quarter and ensures that they have been handled correctly. The results of the review are reported to the Board as part of the reporting of the internal control plan.
Whistleblowing cases are deleted at the latest two years after the case is closed.
9. Appeal handling of case
If the reporter is not satisfied with the handling of a case, a new case can be logged through the same form on the website where the case reference number and the dissatisfaction can be addressed.
10. external reporting of whistleblowers
In Sweden, the government has appointed several authorities that have external reporting channels on their websites that can be used if one wants to report a whistleblowing matter to an external party. The different authorities receive different types of whistleblowing reports, see the list of their areas of responsibility here:
Internationally, the availability of external reporting channels may vary. If necessary, the relevant Regional Office can refer to the relevant party.
Erikshjälpen's Procurement Policy describes how purchasing and procurement rules should form the basis for the organization's purchases and procurements to actively contribute to achieving high quality in the business.
1. background
Erikshjälpen's purchasing and procurement rules shall form the basis for the organization's purchases and procurements to actively contribute to the achievement of high quality in the business. Purchases and procurements shall be characterized by professionalism and lead to correct deliveries and implementations at the lowest possible total cost in combination with high quality. Erikshjälpen undertakes to promote the highest ethical standards among its suppliers.
2. purpose
The purpose of this policy is to document and communicate Erikshjälpen's purchasing and procurement rules for goods and services in order to achieve efficiency in all areas of purchasing. The policy is aimed at everyone who is responsible for purchasing goods and services within the Foundation.
3. business acumen
Purchasing and procurement shall be based on a holistic approach based on this document. Buyers/procurement officers shall have good competence in the field and have a high level of integrity and respect for suppliers and consultants.
4. definitions
a. Goods
Goods means all supplies, materials, equipment and furniture, computers, IT and telecommunications equipment, computer software, office supplies,
household appliances, goods and equipment needed for the business to
functioning of the business.
b. Services
Services are those activities and functions that cannot be described as goods. A service adds value to a recipient without being a permanent physical object with its own value.
c. General services
Services such as equipment/furniture repair and maintenance, trucking, freight, janitorial, security, office rental, transportation, import, logistics services, media, advertising, health, maintenance and other similar services.
d. Consultancy services
Services requiring external technical and professional expertise beyond Erikshjälp's internal capacity, such as advice and review, feasibility studies, design, construction supervision, management and related services and technical or special studies carried out by Corporate.
5. Basic rules
The following thresholds apply to the procurement of goods and services:
- procurement must be carried out competitively for all service contracts above four price base amounts*.
- procurement shall be carried out on a competitive basis for all supply contracts above two price base amounts*.
*) For 2022, the price base amount is SEK 48,300.
Rules concerning the invitation to tender, tender evaluation and procurement decisions referred to in points 1 and 2 above.
a. Complete and clear tender documentation in the form of technical specifications/mission statement and commercial conditions should be included in the tender request. It is important that the specifications are neutral and if reference to a particular brand has to be made, "or equivalent" should be added.
b. The evaluation of tenders shall take into account only the criteria set out in the invitation to tender. The tender considered most advantageous in the light of all these criteria shall be accepted.
c. Tenders must not be invited solely for reasons of comparison. The person invited to submit a tender must also be able to expect to be considered as a supplier.
d. The invitation to tender must be sent to at least three parties, or advertised.
e. The composition of the group of tenderers should not always be the same but
varied from time to time.
f. The successful tenderer shall be informed in writing as soon as possible. However, at the latest within the period during which the tender is binding on the tenderer. Tenderers whose tenders have not been accepted must be notified as soon as possible. Erikshjälpen does not need to give reasons to the tenderers who are rejected.
g. It can be considered reasonable that the requirements must be adapted to local conditions and local legislation in this area. However, procurement must always be carried out on a commercial basis.
A simplified tendering procedure can be carried out through a written price comparison of at least three tenders if the value of the procurement is between one and two price base amounts. If three offers are not provided, a justification for the deviation should be documented, as well as the basis for the choice of offer in the individual case. Orders exceeding two price base amounts must be covered by contracts signed by both parties.
6. guidelines
The following aspects should be taken into account when purchasing goods and services.
a. Ethics
Erikshjälpen's officials, employees or agents must neither request nor accept gratuities, favors or anything of monetary value from suppliers or potential suppliers. If this is breached, disciplinary action will be taken against the persons concerned. Erikshjälpen upholds honesty, integrity and fairness in all aspects of its business, and expects the same in its relationships with its suppliers. Erikshjälpen is committed to promoting the highest ethical standards among its suppliers. Our staff, especially those involved in any phase of procurement, must declare all affiliations with suppliers and must not disclose confidential information about a project's requirements or deprive other bidders of such information that puts one bidder or group of bidders in a more favorable position over other bidders. This includes disclosing the other bidders' prices, terms and conditions, etc. Failure to declare affiliations with suppliers shall be considered a conflict of interest. The offer or acceptance of any form of bribe, monetary or otherwise, is unacceptable and subject to disciplinary action. In addition, staff should not accept personal commissions, gratuities or gifts from suppliers.
b. Conflict of interest
Erikshjälpen shall avoid situations that may involve conflicts of interest for employees, officials or agents or their immediate family. Suppliers must declare if they have family or relatives who are employed by Erikshjälpen. If a tenderer is found to have a hidden conflict of interest with Erikshjälpen, or with a competing tenderer, that tenderer shall be disqualified from participating in
a tender procedure.
c. Fraud and corruption
The contracting authority shall reject any proposal submitted by tenderers and, where appropriate, terminate the contract if it is established that they have participated in corrupt, fraudulent, collusive or coercive practices:
- Corrupt practices mean offering, giving, receiving or soliciting, directly or indirectly, anything of value to influence the effect of the contracting entity in the procurement process or contract performance.
- Fraudulent practices are acts, omissions or misrepresentations that intentionally or recklessly mislead or attempt to mislead the contracting entity in the procurement process or contract performance, in order to avoid an obligation while obtaining financial gain or other advantage.
- Collusion is a secret agreement between two or more bidders aimed at artificially altering the results of the tender procedure in order to obtain a financial or other advantage.
- Coercive practices impair or prejudice or threaten to impair or prejudice, directly or indirectly, any participant in the tender procedure in order to influence that participant's activity or to affect the performance of a contract.
To avoid corruption in procurement , the principles and
approach described in Erikshjälpen's anti-corruption policy shall apply. See section
three in our anti-corruption policy.
d. Principles governing the award of contracts
Responsibility for procurement, including the award and implementation of contracts, rests with the procuring entity. Erikshjälpen has an obligation to ensure that funds entrusted by donors are used appropriately with regard to economy and efficiency, and without regard to political or non-economic influences. Erikshjälpen's procurement should generally be guided by:
- the quality of goods, works and services
- Efficiency and economy;
- Gender equality and open competition;
- Transparency of the process and adequate documentation;
- Highest ethical standards in all procurement activities.
Contracts should only be concluded with suppliers that have the potential ability to meet the terms of a proposed contract. Consideration shall be given to such matters as the supplier's values, record of past performance, its financial and technical resources, and the availability of other critical issues. A contract shall be entered into with the supplier whose offer is the most advantageous to Erikshjälpen, taking into account factors such as price, quality, delivery time, payment terms, etc.
All deliveries and transportation of goods should be accompanied by a consignment note signed by the persons concerned. The consignee should immediately return a copy to the consignor.
e. Environmental and rights aspects
Erikshjälpen shall ensure that the requirements for procurement correspond to environmentally sustainable development in accordance with Erikshjälpen's environmental policy. An important part of the purchasing work is therefore to take into account the environmental impact when choosing suppliers and set relevant environmental requirements, so that negative advocacy on the environment is reduced. In this work, the assessment shall be based on a scoring system where the highest score is given if the supplier has an externally audited environmental certification such as ISO, EMAS or similar. The level below this is if the supplier has some form of environmental program but this is not externally audited. A further level below is if there is only an environmental policy. The lowest level is if there is no organized environmental work and no document on the supplier's environmental work.
When choosing a product, Erikshjälpen shall also look at the product's documented environmental performance and make an informed choice. Erikshjälpen shall strive to purchase as many environmentally certified products and services as possible, with relevant ecolabels for the relevant product category. When purchasing goods, these should preferably be labeled with one or more of the following labels:
Electronics: TCO, EPEAT, Energystar, Nordic Ecolabel and EU Ecolabel.
Cleaning products: Good Environmental Choice and the Nordic Swan.
Food products: KRAV-labeled, Fairtrade, MSC and organic.
Promotional products: Fairtrade, FSC, KRAV-labeled and organic.
Erikshjälpen shall also ensure that the requirements for the selection of suppliers of goods and services take into account the fundamental human rights as expressed in the ILO's core conventions. Among other things, the following rules of conduct apply to our suppliers:
- All employment shall be voluntary with the supplier.
- Labor and employment laws must be respected.
- Compensation laws and existing collective agreements must be respected.
- A humane treatment of all employees is a basic requirement.
- Discrimination must not occur in employment decisions.
- Agreed and statutory safety rules must be followed.
- Security and crisis contingency plans must be in place.
- The supplier's employees must be informed of their rights.
- The supplier shall provide a safe and good working environment for its employees.
f. Prohibition of child labor
The contracting entity must ensure that tenderers do not use child labor and that fundamental social rights and working conditions are respected. The tender procedure must include a clause that does not allow any child labor.
g. Quality
The buyer / procurer must always be clear and present Erikshjälp's specifications to suppliers and only use the suppliers that meet the organization's requirements, needs and expectations. The quality of delivered products and services must be ensured through continuous Monitoring and evaluation.
h. procurement of second-hand goods
Erikshjälpen can buy used goods whenever possible. The choice must be made with regard to the environment and sustainability and when it is appropriate and can be combined with sufficient functionality and quality.
i. Competitive opportunities
Competitive opportunities shall be actively sought and utilized. Erikshjälpen's purchasing volume shall be used to achieve the lowest possible cost by coordinating purchases and thus reducing the price level.
All procurement shall be carried out in such a way as to ensure open and free competition. Tenders and tenderers shall be treated objectively so that competition on equal terms is achieved. The purchase of supplies, works and services shall be based on a clear and accurate description of the technical requirements of the material, product or service to be procured. Such a description shall not, in competitive procurement, contain features that unduly restrict competition.
j. Adaptation of procurement rules
If institutional donors contributing to a particular operation (e.g. Sida, SMC, EU) have specific procurement rules that are more demanding than those of Erikshjälp, these rules will be applied to this specific operation.
Erikshjälpen's Code of Conduct Policy governs that Erikshjälpen's vision and values are reflected in all work and conduct, both inside and outside the organization. Adopted by Erikshjälpen's board 2013-10-01.
1. Introduction
Working at Erikshjälpen entails a great responsibility, not only in the implementation of the work, but also in how we act. Erikshjälpen's vision and values should be reflected in all our work and conduct, both inside and outside the organization. This means that it is very important that you contribute to maintaining the good reputation of Erikshjälpen, in your work with partner organisations, in contact with authorities and with people in general - both in Sweden and abroad. These guidelines must be followed by everyone who represents Erikshjälpen as staff, board members and anyone hired as an expert or consultant.
2. transparency
Decisions must be open and clear. Everything you do in your work must be transparent and verifiable for colleagues and others that Erikshjälpen chooses to involve in the work.
3. respect
You have a responsibility to treat all people with respect. You must have an understanding of the opinions and views of others. When working to promote children's rights and the vision and values of Erikshjälp in a context that is contrary to these values, it is important to act thoughtfully and with sensitivity.
4. No abuse of your position of power
Development aid and assistance does not only involve the transfer of financial resources and knowledge, it often entails an aspect of power. In your work, it is therefore likely that you will come into contact with people who are or who perceive themselves to be in a position of dependence on you. These may be people in the partner organization or people in the target group, or other people within Erikshjälpen. You must never abuse your position of power. In addition, you must not use your position of power to give other people advantages that they would not normally have. Your behaviour and relationships with the partner organization and other people must not be such that people think you are demanding or expecting favours or benefits.
5. non-discrimination
You must not discriminate against any individual or group, regardless of gender, age, ethnicity, religion, sexual orientation, political beliefs or disability, either at Erikshjälpen, partner organisations or people in general. It is important that you actively uphold this obligation within the framework of the partnership, as projects and activities should strive to enable the above-mentioned groups or persons to participate.
6. no sexual abuse or harassment
All forms of sexual abuse are prohibited, as well as all forms of sexual contact between adults and children, i.e. persons under the age of 18. The purchase of sexual services is strictly prohibited. It is forbidden to use technical equipment (computers, etc.) provided by Erikshjälpen to view or distribute pornographic material. No employee or person with whom you come into contact may in any way be subjected to sexual harassment, either physically or mentally. Sexual harassment refers to unwelcome conduct based on sex or unwelcome conduct of a sexual nature that violates a person's privacy. You have an obligation to know and follow Erikshjälpen's Child Protection Policy - Safe Children.
7. non-corruption
Corruption means misusing the resources of an organization/company/authority for personal gain. You must not contribute to corruption in any way, for example by giving or receiving bribes, either in the form of money or other benefits in order to give you advantages over others. Erikshjälpen's anti-corruption policy and action plan has zero tolerance for corruption. The action plan states who at Erikshjälpen you should contact if you suspect irregularities.
8. Alcohol and drugs
When working (abroad and in Sweden), alcohol consumption is only allowed in exceptional circumstances, such as official dinners and similar events. On these occasions, it is extremely important to consume alcohol in moderation. During your free time during an official assignment, you should also be restrained in your alcohol consumption as you are a representative of Erikshjälpen. Erikshjälpen never offers alcohol. Alcohol consumption is completely prohibited when driving and as a passenger you should always react if you suspect that the driver is intoxicated. All forms of involvement in, possession or consumption of drugs are prohibited, unless they are prescription drugs for personal use.
9. Knowledge of this Code of Conduct
Everyone working for Erikshjälpen, all staff, board members and people hired as experts or consultants, must be made familiar with this Code of Conduct. As one of these persons, you are obliged to know and follow these guidelines.
10. Monitoring
This Code of Conduct is a governing document adopted by the Board of Erikshjälpen. As of 2013-10-01, it must be signed by everyone engaged in assignments for Erikshjälpen, all staff, board and those working as experts or consultants. If you are suspected of violating the code of conduct, you must receive a written warning and the opportunity to respond to the allegations. Repeated or deliberate breach of the Code of Conduct may lead to termination of employment/assignment. Any dismissal will be submitted to the Board for a final decision on the matter. If a failure to comply with the rules is also a breach of Swedish law, a police report may be filed.
Erikshjälpen's Investment Policy aims to lay the foundation for responsible and efficient financial management that gives the foundation long-term sustainable conditions to carry out its mission for children in the world. Adopted by Erikshjälpen's board 2023-09-22.
1. Introduction
"To work in the spirit of Erik means for us to be sensitive, opportunity-focused, creative and deeply aware of the responsibility it entails to manage donors' gifts and trust". The above quote from Erikshjälpen's core values describes well the attitude that should apply to the entire financial management within the foundation and not least the asset management that takes place through various forms of investments. The purpose of this policy is to lay the foundation for responsible and efficient financial management that gives the foundation long-term sustainable conditions to carry out its mission for children and the world they dream of.
2. division of responsibilities
The basic division of responsibilities within the Foundation is documented in the Rules of Procedure and Decision-Making adopted by the Governing Board and revised annually. The description below is based on the rules of delegation set out therein.
2.1 Responsibilities of the Board
The Board shall
- be responsible for and monitor that the management is carried out in a responsible manner and in accordance with the Foundation's statutes, core values and this investment policy
- once a year or, if necessary, establish or revise the investment policy.
2.2 Responsibilities of the Secretary-General
The Secretary-General shall
- decide on asset management within the limits set by the Board of Directors in this investment policy or by other Board decisions
- continuously monitor and evaluate the performance of asset management
- be responsible for reporting to the Board on the performance and risks of asset management.
The Secretary-General may delegate responsibility for day-to-day management to the Administrative/Financial Manager or an official in a similar position. However, the Secretary-General always has overall responsibility for asset management.
2.3 Securities Committee
The Secretary-General shall appoint a Securities Committee responsible for managing investments. This committee shall be composed of the Chief Administrative Officer/Chief Financial Officer and officials of similar status. The Committee may also appoint external experts to advise and prepare investment decisions. The officials of the Committee shall implement the investment decisions taken and monitor the progress of the investments made.
The Committee may, by delegation, implement changes to the portfolio on its own initiative, subject to the provisions of this policy. The changes made to the portfolio shall always be reported to the Board of Directors.
3. location rules
3.1 General
The Foundation shall manage its funds in such a way as to ensure a good return and adequate security. The Foundation chooses low-risk investments and does not speculate with endowment funds.
The funds must be managed in an ethically defensible manner in accordance with the foundation's fundamental values (see below). According to a decision by the Board of Directors, Erikshjälpen must have a balanced equity corresponding to current turnover for a period of 5-7 months.
3.2 Ethics
Erikshjälpen chooses investments in listed Corporate and equity funds that comply with the international conventions on human rights and the environment that Sweden has adopted, and this applies primarily:
- The ILO Conventions
- human rights conventions
- the Convention on the Rights of the Child
- conventions against bribery and corruption
- international environmental conventions.
We exclude investments in Corporate whose business involves the manufacture and/or sale of alcohol products, pornography, tobacco and tobacco products, weapons, commercial gambling or the extraction of fossil energy (natural gas including shale gas, petroleum and coal). Weapons are defined as products intended to kill, maim or destroy and sold to military users, including products used as platforms for weapons and strategic products, such as warships, tanks and combat aircraft.
3.3 Cash and cash equivalents
Cash and cash equivalents are held in transaction accounts at the best possible interest rate. Cash and cash equivalents shall correspond to one month's turnover.
3.4 Investable funds
Investable funds means capital available for investment in Shares, bonds, funds and interest-bearing Securities. This capital shall be invested to provide a good long-term return. At least 80% of the investable funds shall be invested in such a way that they can be converted into cash within a maximum of 14 days.
Based on the market value, the Foundation's investments shall be allocated as follows:
| Asset class | Minimum % of | Normal mode %. | Maximum % of |
|---|---|---|---|
| Equity-related investments | 0 | 50 | 60 |
| Interest rate related investments | 40 | 50 | 100 |
During the year, there may be deviations from the above minimum and maximum levels caused by increases and decreases that affect the outcome of the percentages. Investments in individual shares may not exceed 10% of the entire equity portfolio. Investments in Swedish investment companies may not exceed 20% of the entire equity portfolio.
3.5 Securities received by inheritance or gift
Securities received by way of inheritance or gift are sold as soon as possible unless there are specific obstacles or special reasons.
4. Reconciliation and adjustment of investments
A reconciliation of the current investments in relation to the above allocation guidelines (3.4) and the policy in general shall take place at least once every six months. If the reconciliation shows that the investments deviate from the current guidelines, measures must be taken to correct the portfolio. Changes to the investments must then be made as quickly as possible, taking into account the value of the investments and available alternatives. The Administrative/Financial Manager is responsible for carrying out the reconciliation and reports to the Secretary-General.
5. reporting
Reporting of investments and returns is done annually in connection with the annual report. In the event of major deviations or extraordinary events that have or risk having an impact on the Foundation's financial position, the Secretary-General shall inform the Governing Board as soon as possible.
ERIKS Anti-Corruption Policy is Erikshjälpens Antikorruptionspolicy in English. The policy describes how we define and relate to corruption and how we work to counteract, detect and act on corruption. Adopted by Erikshjälpen's Board of Directors April 2024.
1 Introduction and Purpose
ERIKS Development Partner (hereafter ERIKS) is a non-profit second-hand business and a child rights organization that works to ensure that children's rights are respected, protected, and fulfilled in Sweden and around the world. Corruption is always an obstacle to social and economic development. It also risks damaging ERIKS´ trust among those we work with in our programs, as well as in relation to private and institutional donors, partners, and customers in our stores. ERIKS, therefore, sees corruption as a serious risk that counteracts our vision of a changed world where children's dreams come to life.
Parts of ERIKS´ programs, both in Sweden and internationally, are carried out in environments and contexts with a relatively high risk of corruption, which requires specific measures and approaches. Countries with a high level of inequality, weak democracy, and conflicts often have a higher risk of corruption. Likewise, internal risks such as handling large amounts of money, close and long-term relationships between colleagues and representatives of different actors, along with weak internal control can foster corruption. There is also a risk of corruption in, for example, procurements, purchases, and corporate collaborations that often occur in Sweden.
The purpose of this policy is to describe how ERIKS defines and relates to corruption and how we work to prevent, detect, and act on corruption.
ERIKS' work with anti-corruption is based on our identity document "In the Service of Love", which establishes our values. In addition to this, the following documents are linked to our work on anti-corruption:
- Policy for Feedback, Complaints and Whistleblowing
- Procurement Policy
- Code of conduct
- Child Safeguarding Policy
- Personnel and Recruitment Policy
This policy is valid for all parts of ERIKS´ operations, i.e., both ERIKS Development Partner and ERIKS Second Hand, in Sweden and internationally, and applies to ERIKS' staff, interns, volunteers, elected officials, and consultants. Through agreements, the policy also applies to ERIKS´ international partner organizations.
2. definition and approach
Definition of
ERIKS follows Sida's definition of corruption, which is the abuse of trust, power, or position for improper gain. Corruption includes, among other things, bribery, embezzlement, extortion, conflict of interest, nepotism, and other similar improprieties. The definition thus means that someone uses their position of power to benefit themselves, a relative, or their own interests. The benefit can include both financial and other advantages. Corruption also refers to the neglect to take action.
Approach
ERIKS' approach to corruption is based on Sida's anti-corruption rule, which means to always prevent, never accept, always inform, and always act. This should be applied in all situations, even if it means that interventions are delayed or partnerships terminated.
ERIKS is subject to Swedish law. Swedish laws and regulations apply to ERIKS' work abroad, where local legislation and rules must also be followed and respected. However, local legislation can never be used as an excuse for corrupt or unethical actions.
3. implementation
Always prevent
ERIKS works at all levels to make risk assessments that include risks of corruption. Structures and systems within the organization should always be designed to minimize the risk of corruption and at the same time values and ethics should continuously be discussed. All employees, elected officials, and volunteers have a responsibility to prevent corruption and should be given training and support in how they can do this.
Trust is also an important part of preventing corruption. Therefore, ERIKS works constantly to build trusting relationships with partners and to create a good and constructive dialog.
Never accept
ERIKS' employees, interns, elected officials, volunteers, and consultants should never accept corruption or corrupt actions, whether in ERIKS' own programmes or in programmes that we support financially or in other ways. It is our collective responsibility to ensure that every part of our operations is characterized by fairness, transparency, and accountability. Never accepting corruption means not only compliance with the law but also acting based on our values and being role models for ethical behaviour in all situations. At the slightest suspicion of an irregularity, this should be reported.
Always inform
ERIKS´ employees, interns, elected officials, volunteers, and consultants are obliged to report suspected or detected corruption through our complaint and whistleblowing functions on our international website (eriksdevelopment.org) or our Swedish website (erikshjalpen.se). Further reporting measures and descriptions of responsibilities are available in our Guidelines for Complaints and Response Mechanism. If it concerns an intervention financed by Sida, the Swedish Mission Council (SMR) must be informed. If the intervention has another institutional donor, the respective donor must be informed.
Always act
ERIKS must always act on tips, warning signals, and suspicions of corruption. The action should be taken with discretion and respect for those involved. ERIKS investigates all suspicions of corruption, and appropriate measures are taken to handle the specific case and prevent something similar from happening again. Internal and external informants and whistleblowers are offered anonymity and other security measures if needed. The routines for how a case is assessed are the same whether the information first reaches ERIKS through our complaint or whistleblowing functions or in another way. More information about the procedure in case of suspected corruption is available on our website and in our Policy for Feedback, Complaints and Whistleblowing.
Transparency
ERIKS always strives for openness and transparency in all parts of the organization's operations. This applies to policies, strategies, plans, decisions, and reports. Through this, insight into and scrutiny of the operations are made possible, which can contribute to increasing trust in ERIKS among employees, volunteers, and elected officials, as well as partners and other actors.
Accountability
ERIKS strives for clarity in mandate and division of responsibilities and to have structures and systems to trace mistakes and deliberate errors. Those responsible within the organization should be held accountable for their actions. An important part of this work is our complaint and whistleblowing functions through which suspected corruption can be reported. What we define as complaints and whistleblowing is described on our website and in our Policy for Feedback, Complaints and Whistleblowing.
Partner organizations
ERIKS encourages and supports our international and national partner organizations to have their own systems and routines for working preventively with corruption and to detect and report on corruption as early as possible. Through our agreements with partners, it is regulated how partner organizations and ERIKS act in case of suspected corruption.
ERIKS strives for an open and continuous dialogue with partners on the issue of corruption and around values and ethics. Support is given to partner organizations that need to improve their internal control systems or implement other measures that prevent corruption.
Communication
This policy should be available on ERIKS' intranet and website as well as shared and attached as an appendix when agreements are signed with a partner organization. It should also be presented to new employees as well as elected officials, interns, volunteers, and consultants within the organization.
4. follow up
To have a successful work against corruption, continuous follow-up and evaluation of the work must be done. The Secretary General is ultimately responsible for the work with anti-corruption, that the policy is followed, and that the work is evaluated. The policy is approved by ERIKS' board and revised as needed.
All directors and managers within both ERIKS Development Partner and ERIKS Second Hand have a responsibility to integrate anti-corruption work into their operations. The immediate manager also has a responsibility to ensure that employees are aware of the policy and the other documents that reflect ERIKS' view on and work with corruption. All employees, in turn, have a responsibility to contribute to the realization of the policy's intentions and to work for anti-corruption.
Erikshjälpen's Anti-Corruption Policy describes how we define and relate to corruption and how we work to counteract, detect and act on corruption.
Adopted by Erikshjälpen's board 2024-04-12. Erikshjälpen's Anti-Corruption Policy is available in English and is then called ERIKS Anti-Corruption Policy.
1. Introduction and purpose
Erikshjälpen is a non-profit second-hand business and a child rights organisation that works to ensure that children's rights are respected, protected and fulfilled in Sweden and around the world. Corruption is always an obstacle to social and economic development. It also risks damaging Erikshjälpen's trust among those we work with in our interventions and in relation to private and institutional donors, partners and customers in our stores. Erikshjälpen therefore sees corruption as a serious risk that counteracts our vision of a changed world where children's dreams come to life.
Parts of Erikshjälpen's activities, both in Sweden and internationally, are carried out in environments and contexts with a relatively high risk of corruption, which requires specific measures and approaches. Countries with high inequality, weak democracy and conflicts often have a higher risk of corruption. Similarly, internal risks such as handling large sums of money, close and long-term relationships between colleagues and representatives of different parties, and weak internal accountability can promote corruption. There is also a risk of corruption in, for example, procurement, purchasing and business partnerships, which often take place in Sweden.
The purpose of this policy is to describe how Erikshjälpen defines and relates to corruption and how we work to counteract, detect and act on corruption.
Erikshjälpen's work with anti-corruption is based on our identity document "In the service of love" which establishes our core values. In addition, the following documents are also linked to our work on anti-corruption:
- feedback, complaint and Whistle blowing policy
- Procurement policy
- Code of conduct
- Child safety and protection policy
- Staff and recruitment policy
This policy is valid for all parts of Erikshjälpen's activities, i.e. the children's rights organization and Erikshjälpen Second Hand, in Sweden and internationally, and applies to Erikshjälpen's staff, interns, volunteers, elected representatives and consultants. The policy also applies via agreement to Erikshjälpen's international partner organisations.
2. definition and approach
Definition of
Erikshjälpen follows Sida's definition of corruption, which is the abuse of trust, power or position for improper gain. Corruption includes, among other things, bribery, embezzlement, extortion, conflict of interest, nepotism and other similar irregularities. It is defined as the use of a position of power to benefit oneself, a close associate or one's own interests. The gain can include both financial and other benefits. Corruption also refers to the failure to take action.
Approach
Erikshjälpens approach to corruption is based on Sida's anti-corruption rule, which means always prevent, never accept, always inform and always act. This should be applied in all situations even if it means delays in interventions or termination of partnerships.
Erikshjälpen's activities are subject to Swedish law. The Swedish laws and regulations are applied to Erikshjälpen's work abroad where local legislation and rules must also be followed and respected. However, local laws can never be used as an excuse for corrupt or unethical actions.
3. implementation
Always prevent
Erikshjälpen works at all levels to conduct risk assessments that include risks of corruption. Structures and systems within the organization must always be designed to minimize the risk of corruption while continuously discussing values and ethics. All employees, elected representatives and volunteers have a responsibility to prevent corruption and must be given training and support in how to do this.
Trust is also an important part of combating corruption. Erikshjälpen therefore works constantly to build trusting relationships with partners and to create a good and constructive dialog.
Never accept
Erikshjälpen's employees, trainees, elected officials, volunteers and consultants should never accept corruption or corrupt acts, whether in our own operations or in interventions that we support financially or in other ways. It is our shared responsibility to ensure that every aspect of our work is characterized by fairness, transparency and honesty. Never accepting corruption means not only complying with the law, but also acting on our values and setting an example of ethical behavior in all situations. At the slightest suspicion of an irregularity, it must be reported.
Always inform
Erikshjälpen's employees, trainees, elected officials, volunteers and consultants are obliged to report suspected or discovered corruption via our complaint function or Whistle blowing on our website. More reporting routes and responsibilities can be found in our feedback, complaint and Whistle blowing Policy.
If the operation is funded by Sida, the Swedish Mission Council (SMC) must be informed. If the operation has another institutional donor, the relevant party must be informed.
Always act
Erikshjälpen must always act on tips, warning signals and suspicions of corruption. The action must be taken with discretion and with respect for those involved. Erikshjälpen investigates all suspicions of corruption and appropriate measures are taken to deal with the specific case and prevent something similar from happening again. Internal and external reporters and whistleblowers are offered anonymity and other security measures if needed. The procedures for how a case is assessed are the same whether the information first comes to Erikshjälpen through our complaint and Whistle blowing function or otherwise. More information on the procedure for suspected corruption can be found on our website and in our feedback, complaint and Whistle blowing policy
Transparency
Erikshjälpen always strives for openness and transparency in all parts of the organization's activities. This applies to policies, strategies, plans, decisions and reports. This enables insight into and scrutiny of the business, which can help to increase confidence in Erikshjälpen among employees, volunteers and elected officials as well as partners and other stakeholders.
Accountability
Erikshjälpen strives to have a clear mandate and division of responsibilities and to have structures and systems to track mistakes and deliberate errors. The people who have responsibility within the organization must be held accountable for their actions. An important part of this work is our complaint and Whistle blowing function, where suspected corruption can be reported. What we define as complaint and Whistle blowing is described on our website and in our feedback, complaint and Whistle blowing policy.
Participation
All relevant actors in Erikshjälpen's partnerships, including the intended target groups, must have ownership and influence over the planning, implementation and follow-up of our partnerships in order to be able to participate more easily in the work against corruption.
partner organisations
Erikshjälpen encourages and supports our international and national partner organisations to have their own systems and procedures for working preventively with corruption and to detect and report corruption at the earliest possible stage. Our and our partners' agreements regulate how partner organisations and Erikshjälpen act in the event of suspected corruption.
Erikshjälpen strives to have an open and continuous dialogue with partners on the issue of corruption and on values and ethics. Support is given to partner organisations that need to improve their internal control systems or implement other measures that prevent corruption.
Communication
This policy must be available on Erikshjälpen's intranet and website and be shared and added as an annex when signing an agreement with a partner organization. It should also be presented to new employees as well as elected officials, interns, volunteers and consultants within the organization.
4. Monitoring
Successful anti-corruption work requires continuous Monitoring and evaluation of the work. The Secretary General is ultimately responsible for the work on anti-corruption, that the policy is followed and that the work is evaluated. The policy is adopted by the board of the children's rights organization and revised when necessary.
All managers in both the children's rights organization and the second-hand business have a responsibility to ensure that anti-corruption work becomes an integral part of the work within their business. The immediate manager is also responsible for ensuring that employees are aware of the policy and the other documents that reflect Erikshjälpen's view of and work with corruption. All employees, in turn, have a responsibility to contribute to the realization of the policy's intentions and to work for anti-corruption.
ERIKS Code of Conduct is Erikshjälpen's Code of Conduct policy in English. The policy governs that Erikshjälpen's vision and values are reflected in all work and conduct, both inside and outside the organization. Adopted by Erikshjälpen's board 2013-10-01.
1. introduction
Being involved with ERIKS brings with it great responsibility, not only in the implementation of the work, but also in terms of the behavior of the people involved. The vision and values of ERIKS are to be reflected in all our work and conduct, inside and outside the organization. This means that it is very important for you to maintain our good reputation, in your work with partner organizations, in contact with authorities and with people in general - in-country and abroad.
These guidelines are expected to be adhered to by everyone who engages in assignments on behalf of ERIKS; all staff, board members, and those engaged as experts or consultants.
2. transparency
Decisions must be open and transparent. Everything you do in your work must be transparent and verifiable for collegues and others ERIKS chooses to involve in this work.
3. respect
You have a responsibility to treat all people with respect. You must have understanding for the opinions and views of others. When working to promote child rights and ERIKS' vision and values in a context which conflicts with these values, it is important to act wisely and with sensitivity.
4. No Abuse of Your Position of Power
Development aid and assistance not only means a transfer of financial resources and knowledge, it often brings with it an aspect of power. In your work, it is therefore likely that you will come into contact with people who are or who feel as though they are in a position of dependence to you. This could be people in the partner organization or people in the target group, or other people within ERIKS. You must never abuse your position of power. In addition, you must not abuse your position of power to give other people benefits that they would not normally have had. Your behaviour and relationship with the partner organization and other people must not be such that people believe you are demanding or expecting different services or benefits.
5. Non-Discrimination
You must not discriminate against any individual person or group, irrespective of gender, age, ethnic background, religion, sexual preference, political beliefs or functional impairment; either within ERIKS, the partner organization or people in general. It is important that you pursue this obligation actively in the framework of partnership collaboration, as project and its activities should aim at making it possible for the aforementioned groups or people to take part.
6. No Sexual Abuse or Harassment
All forms of sexual abuse are forbidden, as are all forms of sexual contact between adults and children, i.e. persons under the age of 18. Purchasing sexual services is strictly forbidden. It is forbidden to use the technical equipment (computers etc.) that ERIKS provides you with to look at or spread pornographic material. No employee or person that you come into contact with should in any way be exposed to sexual harassment, either physically or psychologically. Sexual harassment refers to unwelcome behavior based on gender, or unwelcome behavior of a sexual nature that violates the person's integrity. You have an obligation to know about and follow ERIKS' Child Protection Policy.
7. Non-Corruption
Corruption means misusing an organization's/company's/authority's resources for your own benefit. You must not in any way contribute to corruption, for example by giving or receiving bribes, either in the form of money or other benefits with the aim of giving you advantages over others. ERIKS' Anti-Corruption policy and response plan have a zero tolerance approach to corruption. If you suspect any irregularities, the response plan tells you whom at ERIKS to contact.
8. alcohol and drugs
When you are working (in-country or abroad), alcohol consumption is only allowed in exceptional circumstances, such as official dinners or similar occasions. On these occasions, it is extremely important to consume alcohol in moderation. During your free time on work mission, you should also be restrained in your alcohol consumption, as you are a representative for ERIKS. ERIKS never pays or offers alcohol. Alcohol consumption is completely forbidden when driving, and as a passenger, you should always react if you suspect that the driver is drunk. All forms of involvement with, possession or consumption of narcotic preparations are forbidden, unless when they are prescription drugs for your own use.
9. Knowledge of the Guidelines
Everyone who engages in assignments on behalf of ERIKS; all staff, board members, and those engaged as experts or consultants, must be made familiar with this Code of Conduct. Being one of these persons, you are obliged to familiarize yourself with and follow these guidelines.
10. follow-up
This code of conduct is a guiding document that has been adopted by ERIKS' Board of Directors. From October 1st 2013, this document must be signed by all engaged in assignments on behalf of ERIKS; all staff, board of directors, and those engaged as experts or consultants. In case of suspected breach of the Code of Conduct, you must be given a written warning and the possibility to respond to the allegations. Repeated or deliberate breach of the Code of Conduct may result in termination of the employment/assignment. Any termination of employment will be presented to the Board of Directors for a final decision on the matter. If a failure to follow the regulations is also a breach of Swedish law, you can also be taken to court.
Eriks Child Safeguarding Policy is Policy för barns rätt till trygghet och skydd in English. The policy aims to formulate and clarify the principles and approaches that Erikshjälpen applies to prevent children from being harmed and how the organization acts if any child is harmed in any of Erikshjälpen's activities.
Adopted by Erikshjälpen's board 2022-02-03. Minor adjustment approved by Erikshjälpen and Erikshjälpen Second Hand's management groups 2023-01-31.
1. introduction and purpose
ERIKS vision is "A better world where children's dreams come true". It is a world where every child feels safe and secure. Therefore, ERIKS takes all necessary measures to ensure that the organization, its programs, and employees have the best interests of the child in focus and prevent children from being harmed. Any suspicious or confirmed cases of neglect, violation and abuse are taken seriously and handled according to established procedures and guidelines.
This Child Safeguarding Policy aims to formulate and clarify the principles and approaches that ERIKS applies to prevent children from being maltreated and how the organization acts if any child is harmed in any of ERIKS' activities. It applies to the entire ERIKS, which means the Child Rights- and the Second Hand- organization in Sweden as well as internationally and should be applied to by ERIKS's employees, trainees, field students, volunteers, recruiters, board members, consultants and other people who perform work for ERIKS. The policy determines responsibilities and roles in the work to ensure that children are protected and safe within the organization. The policy is complemented by a position paper¹, describing ERIKS's view on children's right to protection and explaining how ERIKS works with this issue as a focus area in the Programme activities.
The Child Safeguarding Policy interacts with the organization's other policies. When needed, guidelines and practices are developed to provide guidance to employees in how the work should be carried out within different parts of the organization.
ERIKS is a child rights organization and works primarily with a focus on children. A child is any person under the age of 18. ERIKS's own activities or projects supported by ERIKS also involve young adults, above the age of 18. The overarching principles of the right to protection in this policy, and related documents, apply to all persons who participate in or are affected by ERIKS's work and activities.
The policy's main message is adapted and made accessible and understandable to participating children in the activities for which ERIKS is directly responsible.
In cases where activities are carried out by partners, and the partner has its own policy for child safeguarding, the partners policy should be followed.
This policy is followed up annually and revised if necessary.
ERIKS' Thematic Position paper - Right to Protection
2. ERIKS' fundamental values
ERIKS' commitment to work for the rights of the child is guided by the organization's identity and values - to work in the spirit of founder Erik Nilsson, based on Christian values, a Christian view of humanity, and the UN Convention on the Rights of the Child. The Convention on the Rights of the Child clearly states that every child has the right to life and development, and to be protected from all forms of violence, abuse, maltreatment, and exploitation. All children, without distinction, have the right to be protected in the activities of ERIKS and its partners. Everything ERIKS does should have the best interests of the child in focus. Therefore, ERIKS commits itself to create safe environments for children where they can develop and prosper, as well as to integrate measures to ensure children's safety and protection in all processes and systems within the organization. ERIKS has zero tolerance for child exploitation and abuse, as well as violations and harassment.
ERIKS adheres to the following definition of child protection: Measures and structures to prevent and respond to abuse, neglect, exploitation, and violence affecting children. Child protection means safeguarding children from harm. Harm includes violence, abuse, exploitation, and neglect. The goal of child protection is to promote, protect and fulfill children's rights to protection from abuse, neglect, exploitation, and violence as expressed in the UN Convention on the Rights of the Child (UNCRC) and other human rights, humanitarian and refugee treaties and conventions, as well as national laws.²
In addition to the above, ERIKS recognizes that harm includes physical, sexual, social, psychological, emotional, and spiritual aspects which affect the child's health, survival, development, or dignity in the context of a relationship or responsibility, trust, or power. Children must be protected from both potential and actual harm.
² ERIKS Thematic Position paper - Right to Protection
3. ERIKS' commitments to ensure that children are protected
In order to ensure children's right to protection in their activities, ERIKS undertakes to prevent, act and follow up as follows:
3.1 Prevent
All workers in Sweden and internationally, i.e., employees, trainees, field students, volunteers, recruiters, board members, consultants and other people who perform work for ERIKS are obliged to sign that they have read and understood ERIKS's policy and will follow its guidelines.
When recruiting workers for work assignments together with children, their suitability is checked through, for example, references and extracts from criminal records.
ERIKS creates awareness among staff and other persons concerned about the issue of children's safety and protection through information and training.
ERIKS plans its work so that risks are minimized for children to be harmed, exploited, or abused, which includes carrying out risk assessments.
ERIKS has an easily accessible and child-friendly complaints and response mechanism for reporting on anomalies in its activities as well as routines for how complaints should be followed up.
ERIKS informs participants and guardians in activities for which ERIKS is directly responsible about the Policy on Child Safeguarding and where they can turn to report irregularities. In cases where activities are carried out by partners, it is the partner's responsibility to inform participants and guardians about its policy. The partner's reporting procedure shall be followed.
ERIKS has specially appointed persons (child protection representatives) in the organization with the task of proactively monitoring the issue of children's safety and protection and ensuring that the organization's commitments are fulfilled.
ERIKS ensures that partner organizations within the programs have their own policy for child safeguarding and that it is complied with. ERIKS also encourages partners to have their own child-friendly complaints and response mechanism. In cases where such a policy is missing, partners must apply ERIKS's policy until they have designed their own.
3.2 Act
ERIKS commits itself to take any concerns raised seriously and to act promptly based on developed guidelines and practices in the event of suspicion of or detected misconducts and irregularities related to children's right to safety and protection. ERIKS also ensures that partners act according to this paragraph.
ERIKS assists in facilitating any investigation in cases that must be reported to authorities.
3.3 Follow-up
If misconducts or irregularities are detected, this is followed up with measures to ensure that the incident does not happen again. It may involve amendments of routines, suspension of cooperation or transfer of staff or termination of contracts. Victims of abuse or violation are offered support based on what the situation requires.
4. reporting
In the event of suspicion of or detected misconducts and irregularities relating to children's right to safety and protection in ERIKS´s activities, reporting must be done in accordance with decided guidelines. Internal reporting takes place in all cases. Reporting to the relevant authorities is made after consultation with the nearest manager concerned and where the conclusion is that it should be done.
In the event of incidents within international projects supported by ERIKS, ERIKS' regional offices ensures that the partner organization handles the matter in accordance with the current policy and applicable laws and regulations in the country in question.
All reporting, both near miss and incident reporting, shall take place urgently, if possible, within 24 hours.
All reports received are handled professionally, confidentially and in the most appropriate manner. If the authorities need to be involved, this is done with the best interests of the child in mind.
For more detailed instructions on reporting procedures guidelines should be available.
5 Liability
The Boards of ERIKS and ERIKS Second Hand are responsible for adopting the policy and for revising it if necessary.
The Secretary General of ERIKS and Chief Executive Officer for ERIKS Second Hand have the ultimate responsibility for the safety and protection of children within ERIKS' activities, that the policy is implemented, followed, and complied with as well as kept alive and updated. A summary description of how the policy has been complied with should be included in ERIKS' annual report.
Each Programme director and regional manager are responsible for ensuring that the policy is followed in their area of responsibility, and that perspectives on children's safety and protection are integrated into all work. This is done in consultation with the specially appointed child protection representatives from the Programme departments.
In international projects run by partners, the regional manager is responsible for ensuring that a Child Safeguarding Policy are in place and complied with.
Everyone who works for ERIKS (employees, trainees, field students, volunteers, recruiters, board members, consultants and other people who perform work for ERIKS) should contribute to ensure that children are safe within the organization's activities by following this policy and attached guidelines, as well as reporting deviations from the policy.
In connection with temporary visits to ERIKS's projects or activities, in Sweden as well as internationally, where children participate, receiving staff are responsible for ensuring that visitors follow ERIKS's Child Safeguarding Policy and associated guidelines
6. attachments
- Attachment 1: Definitions
- Attachment 2: Guidelines for child safeguarding and reporting procedure
- Attachment 3: Statement of acceptance for child safeguarding
7. certification
I hereby certify that I have read and understood ERIKS Child Safeguarding Policy and associated attachments. I undertake to always act in accordance with this policy and to contribute to its compliance with the organization. I undertake to do everything I can, based on my powers and responsibilities, to protect children from harm, risk of harm or of being subjected to violation and abuse as well as to report deviations from the policy. I thereby contribute to ensuring that children can be safe and secure in all the activities conducted by ERIKS and its partners.
I understand that violations of ERIKS Child Safeguarding Policy can lead to labor law measures and constitute reasons for the termination of my employment or assignment for ERIKS.
I am aware that certain behaviors that breach ERIKS Child Safeguarding Policy might result in a police report which can lead to consequences under criminal law.
Children's right to safety and protection
Erikshjälpen works for all children's right to safety and protection, to influence and change the fact that many children in the world are suffering. Our goal is that all children should be able to live a life in safety.
Read more about how we work on safety and security
Erikshjälpen's fundraising policy governs all fundraising within Erikshjälpen and must be applied to all types of fundraising. Approved by Erikshjälpen's board 2024-11-29.
1. Introduction and purpose
At Erikshjälpen, we boldly raise money to continue our work for a changed world where children's dreams come true. We realize children's rights through interventions for education and leisure, health and safety and protection, as well as humanitarian interventions. We want to give children and young people around the world the help and opportunity to dare to dream about the future. We believe in children and want to give them the conditions for a better life and a more secure future.
According to Erikshjälpen's values, we want to work in "Erik's spirit". This means that we take the responsibility of managing donors' gifts and trust very seriously. Erikshjälpen's fundraising work is aimed at private individuals, Corporate, parishes and associations. We regard every gift as an expression of personal commitment. This has been the case since the days of Erik Nilsson.
Erikshjälpen's activities are funded by private fundraising, institutional contributions and surplus from our Second Hand shops. This policy clarifies for our donors the principles that apply to fundraising activities, how Erikshjälpen raises money and how we handle gifts. The fundraising policy also provides guidance and direction to Erikshjälpen's employees, volunteers and others who participate in our fundraising work.
Erikshjälpen's fundraising policy governs all fundraising within Erikshjälpen. However, gifts in the form of used goods to Erikshjälpen Second Hand are not covered by this policy.
2. Definition of funds raised
Gifts from the public/privateprivate individuals, organisations, Corporate, communities, private and non-profit funds and foundations, testamentary gifts and the value of donated assets are counted as funds raised. A gift to Erikshjälpen must always be voluntary.
Contributions in the form of money from Corporate can be legally defined as either a gift or sponsorship. Corporate partnerships, where the contribution from the company is to be met by some type of counter-performance from Erikshjälpen, are considered sponsorship and are designed in dialog, after which we write an agreement that clarifies the scope and division of responsibilities.
3. transparency and accountability
Information and reporting back
We see our various aid and development projects as a partnership with our donors. As part of strengthening this partnership, we provide regular feedback with examples of how funds raised have been used.
We've got it covered! Safe and controlled fundraising
Erikshjälpen's fundraising towards the public, and the handling of donations, always takes place via a 90 account that is controlled by Swedish Fundraising Control. This means that the collection is checked annually to ensure that we do not have unreasonable collection and administration costs. At least 75 percent of the total income must go to the purpose. Erikshjälpen is also a member of Giva Sverige, the professional association for fundraising in Sweden, and applies their quality code. The purpose of the code is to promote transparency, professionalism and increased trust.
In Erikshjälpen's annual report, which is available at erikshjalpen.se, we report funds raised, costs, funds distributed and the results and effects of our interventions.
Erikshjälpen follows current legislation when handling personal data. Detailed regulations can be found in our Privacy Policy (personal data policy).
4. Approach to donors
We respect our donors!
Erikshjälpen's fundraising work is completely dependent on committed donors who want to join us in the work for children's rights and future. We do not just want to collect as much money or as large gifts as possible. For us, the small gift is as important as the big one.
In Erikshjälpen's fundraising work, it is central to respect the donor's wishes. This means that:
- If a donor does not wish to be called, receive a fundraising letter or our magazine, we respect this and note it in our register.
- If a donor wishes to remain anonymous, this should be respected. The donor's name should never be published
without the donor's consent. Erikshjälpen does not pass on the donor's name to another
organization or Corporate, unless this is required to conduct information and
fundraising work (e.g. printers). - The donor must be able to find out the names and contact details of people in
Erikshjälpen's management. - The donor has the right to know if the person requesting a contribution to Erikshjälpen is a volunteer
an employee or an external consultant - The donor should be able to expect a correct and professional treatment from
Erikshjälpen's representatives and should never be subjected to pressure. - The donor should be able to ask questions to Erikshjälpen at any time and expect a quick
and reliable answer. Any complaint can be submitted directly to an employee at Erikshjälpen
or submitted via a form on erikshjalpen.se, where it is also possible to be
anonymous. complaint are always treated with respect and kindness, followed up carefully, and lead to
relevant measures.
What can a donor be involved in deciding?
Erikshjälpen strives to ensure that most of the funds raised are not earmarked. This means that we can use the funds where they are most needed and do the most good. If it is of great importance to the donor to direct the gift to a special purpose within the framework of Erikshjälpen's projects, this can be done in consultation with donor service.
The donor has the right to receive information about what the funds raised are used for. In fundraising campaigns and disasters, the donor must be able to easily find out what purpose the funds raised are for and, for example, which organisations Erikshjälpen chooses to cooperate with on site in the crisis-affected area.
If, for some reason, targeted gifts cannot be used for what the donor wanted, the donor must be contacted and offered the opportunity to direct the gift to another purpose. If Erikshjälpen wants to change the area of use, the donor must first be contacted.
When do we pay back?
If a donor wishes to have a gift returned and contacts Erikshjälpen within a reasonable time, we will, as far as possible, accommodate this request and pay back the gift. If Erikshjälpen discovers that an incorrect gift has been received or that a gift has been paid twice by mistake, this must be rectified and refunded to the donor as soon as possible.
We say thank you!
We want to show our gratitude for the gifts we receive. We aim to ensure that all new donors receive a personalized thank you and information on how the money is used.
Can young people be involved? (Minors in fundraising)
Erikshjälpen wants to make it easier for young people to get involved. With our founder Erik Nilsson as a role model and example, we know that children and young people can change the world.
We are present in many contexts where young people, including those under 18, move and participate (festivals, concerts, etc.). People under 18 who want to become donors are welcome to join, but only after the consent of the guardian and/or the signature of an agreement.
We also want to encourage the involvement of children and young people and their fundraising initiatives. This may involve, for example, school classes, groups of children in parishes, sports clubs and others who want to organize fundraising events. We encourage and welcome these initiatives, but always with the approval and involvement of teachers, parents and/or other responsible adults.
We do not target minors in direct marketing activities, such as mailings or targeted campaigns.
5. Ethics and professionalism
Are there gifts we cannot receive?
Our basic rule is that everyone who wants to can donate money to Erikshjälpen. Erikshjälpen can sometimes still choose to decline a donated gift if the donor wants to condition the gift in a way that we cannot accept or live up to. Erikshjälpen can also choose to decline a gift if the donor's values or activities are in conflict with the organization's values and if the origin of the gift is contrary to Erikshjälpen's Guideline for sustainable cooperation. Erikshjälpen can also decline a gift if it is associated with conditions that we cannot fulfill or if the costs of the gift are not in reasonable proportion to the gift itself. Other reasons for refusal may be that the gift has undesirable consequences or if it consists of goods, services, buildings, etc. that Erikshjälpen cannot use or dispose of.
The Guideline on Sustainable Cooperation providesdetailed information.
Gifts in the form of Securities or real estate
If the gift/will is received in the form of Shares, these may be retained for a shorter or longer period unless this is clearly contrary to the donor's wishes as expressed in the deed of gift or will.
Holding Shares in Corporate whose main business is in the alcohol, tobacco, pornography or arms industries is not in line with our policy. If such Shares are received as a gift/will, a responsible liquidation must take place within a maximum of one year unless there are exceptional reasons. Erikshjälpen's Investment Policy containsdetailed information regarding shareholdings.
Gifts in the form of real estate are sold as soon as possible and the amount received is used in accordance with the donor's wishes. However, exceptions can be made if continued ownership of the property in some form can contribute to the realization of Erikshjälpen's purpose, or if the donor in his deed of gift or will expressed a specific wish.
Bequeathed gifts
When Erikshjälpen receives a will, we make a careful accountability that the bequeathed funds can be used according to the testator's last will. If it turns out that the will is written in such a way that we cannot fulfill the testator's wishes, we contact the estate to discuss the design and whether the gift can be used for similar activities. If this is not possible, we will decline the gift out of respect for the donor's last wishes.
Wills that benefit Erikshjälpen where another party raises a complaint, we handle with the help of legal expertise, with the aim of fully respecting the deceased's will.
Listening 