Complaints & responsibility

ERIKS Development Partner always strives to be an organisation where transparency, learning and continuous improvement are key values. According to us these values are a prerequisite for the implementation of our vision of a better world where the dreams of children come true.

In case you have comments or complaints related to ERIKS Second Hand shops, we refer to leadership in the local Second hand shop.

If you have experienced, seen or heard of inappropriate behavior from ERIKS and its personnel it is possible to file a complaint through our complaint form. ERIKS handles all complaint relating to suspicion or violation of our agreements, guidelines, policies, code of conduct and laws in Sweden and/or programme countries. Complaints not linked to any of the categories above will not be handled according to ERIKS CRM protocol.

Changes or questions regarding various donations to ERIKS cannot be submitted through this CRM channel. Please send an email to for these types of issues.


ERIKS – Guidelines for Complaints and Response Mechanism

ERIKS – SMC Anti-Corruption Policy

ERIKS – Child Protection Policy

ERIKS – Code of Conduct